01 Scope
This policy explains how we deliver digital products and services and when money is returned. It is part of our terms and licences. It is given by Choosespeed Ltd, trading as Choose Speed (company number 14291295, 21 Percy Road, Warwick, CV34 5EU, contact@choosespeed.com).
It does not take away any right that the law gives you as a consumer.
02 Delivery of digital products
Templates, phone themes and other digital products are delivered electronically. When your payment is confirmed, we send you access to the download. The product page and the order confirmation tell you how long the download link stays valid. Unless they say otherwise, the link stays valid for 7 days and works up to 5 times. If it expires before you have your files, write to us and we will send a new one.
If a download does not arrive or does not open, write to us. We will send it again or fix it.
03 Your right to cancel
If you are a consumer in the UK or the EU, you normally have 14 days to cancel a purchase made at a distance, without giving a reason.
For digital content that you download, this right ends when the download begins, if you have clearly agreed that it begins now and have confirmed that you lose the right to cancel once it starts. We ask for this agreement before payment. If you did not give it, your 14 days still apply.
If you cancel in time, we return what you paid, using the same payment method, without undue delay and within 14 days of learning that you cancelled.
04 When something is wrong with a product
A digital product must be as described, of satisfactory quality and fit for the purpose it was sold for. If it is not:
- tell us what is wrong, with a screenshot or a short description if you can
- we will repair it or replace it within a reasonable time and at no cost to you
- if we cannot, or if the repair or replacement does not solve the problem, you may ask for a price reduction or a refund of the part of the price that corresponds to the fault
Your legal rights stay in place even after the 14 days and even after you have downloaded the product.
05 Services and custom work
For a service we agree with you in writing, such as a website, an app, marketing work or a security check, the written quote or contract sets the price, the stages, what you receive and how payment works. Its terms about changes, stopping the work and money returned apply.
If you are a consumer and you buy a service at a distance, the 14-day right to cancel applies. If you ask us to start within that period, you pay a fair amount for what we have already done up to the day you cancel.
If you are a business, cancellation and refunds follow your written agreement with us.
06 Security testing
We do not start a security check until you have confirmed that you may authorise it and we have agreed the scope in writing. Once the check has started, we return money only as the written agreement says or as the law requires.
07 How to ask for a refund or cancel
Write to contact@choosespeed.com. Please tell us your name, the email used for the order, what you bought and why you are writing. We answer as soon as we can and tell you what happens next.
08 Money returned
We return money to the payment method used for the order. How long your bank or card company needs to show it is outside our control.
09 Complaints
If you are not happy with our answer, tell us and we will look at it again. You may also take the matter to court, as our terms explain.